Various summaries from 5 Leadership articles which I submit to you Essay

Various summaries from 5 Leadership articles which I submit to you - Essay Example This is a problem because a cynical workforce can have a very damaging effect on the performance of the company as a whole. â€Å"Organizations that have been struggling with a cynical workforce increasingly note a decrease in the quality of service to internal and external stakeholders, customer satisfaction, productivity and market share† (125). What cynicism does is causes employees to be hyper-sensitive to shifting climates within the organizational structure and to view any attempts at improvement as a failure waiting to happen. This attitude almost guarantees the expected results as employees fail to ‘buy into’ the program initiatives. What Dreilinger offers in this article, though, are some very specific steps that companies can take to try to overcome some of these issues. He indicates the first step in addressing cynical employees or a cynical company atmosphere is to acknowledge that it exists. Organizations that have successfully turned around the corporate climate have done so through what Dreilinger characterizes as a five step process. â€Å"First, they make past history discussable – and learn from it. Second, they directly address the legacy of previous change efforts and do so without ‘business babble’. Third, they take steps to anticipate and address unintended and potentially adverse consequences of new changes. Fourth, they provide employees with real opportunities to participate in decisions about future changes that affect them personally, rather than those that simply benefit the company. Fifth, they communicate information by telling employees: what they know and are able to discuss; what they are unable to discuss; what they do not yet know; and by asking employees what else they want to know† (126). Within this process, it can be seen that these companies are directly addressing the two main contributors to the development of cynicism – fear and mistrust. These steps are effective in this

Management and Leadership Paper Essay Example | Topics and Well Written Essays - 750 words

Management and Leadership Paper - Essay Example Likewise, the discourse aims to propose recommendations and strategies that organizational managers and leaders can use to create and maintain a healthy organizational culture; through the support of the concepts discussed in the course module. Differentiation between Managers and Leaders The executive team of Westgate Resorts is composed of the founder and president, David A. Siegel; as well as five other officers: Jim Gissy, the Executive Vice President of Sales and Marketing; Barry W. Siegel, the Executive Vice President of Sales; Tom Dugan, the Chief Financial Officer; Mark Waltrip, the Chief Operating Officer; and finally, Michael E. Marder, the organization’s General Counsel (Westgate Resorts). These members of the executive team could be considered both leaders and managers. The differentiating factor between managers and leaders are the nature of roles and responsibilities that each person is entrusted with. As managers, they are expected to be knowledgeable in underta king functions of planning, directing, organizing and controlling facets of the organization that are entrusted to them. For instance, Tom Dugan, as Chief Financial Officer, is also a manager in terms of planning, directing, organizing and controlling crucial aspects pertaining to the finances of the Westgate Resorts. Thus, all people under his tutelage: finance and accounting personnel, are expected to abide by their respective roles and responsibilities relating to the funds of the Westgate. According to Martires and Fule, â€Å"managers are concerned with the creation of an environment for performance. They achieve goals through the efforts of other people. They have to influence the behavior of other people in order to get things done. This requires leadership, and, managers have to be leaders as well† (150). Within the organization, some groups or teams could assign leaders, but who are not necessarily managers. Roles and Responsibilities of Managers and Leaders As previ ously mentioned, managers have primary roles and responsibilities that pertain to functions of planning, organizing, directing and controlling the department or people concerned of a specific area: marketing, sales, finance, administration, human resources, and customer service, among others. Thus, at Westgate Resorts, the Executive Vice President for Sales, Barry W. Siegel’s role and responsibilities include: â€Å"oversee(ing) the company's multiple sales resorts. He is responsible for the strategic planning, cost/profit analysis, development of staff, corporate identity, and development of procedures and performance standards† (Westgate Resorts par. 1). Concurrently, Mark Waltrip, the Chief Operating Officer, also assumes the responsibilities of both manager and leader through his focus diverse areas such as: â€Å"corporate leadership, sales, marketing, real estate development, project acquisitions, construction, resort operations, asset management, procurement se rvices, information technology and human resources† (Westgate Resorts par. 1). Thus, Waltrip ensures that all areas are operated in a unified and collaborative manner, avoiding conflicts and chaos, to ensure that a smooth process and a health organizational culture is